Consultant (Jobs in Madison, WI)   Requirement id 141664 Job title Consultant Job location in Madison, WI Skills required Desktop Support, IT Environment, Trouble Shooting PC, Open Date 14-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, IT Environment, Trouble Shooting PC, Start date : 07/10/2023 End Date : 06/30/2024 Submission deadline :6/21/2023 at 4:00PM CST. Client Info : Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to relocate to WI at the candidates expense. Required to be onsite 2 days a week under current telecommute policy. Description : ------------------------------------------------------ This position works as a member of the IT Support team under the general supervision of the IT Madison Support Supervisor. The IT Support technician is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. An IT Support technician must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. Although direct supervision is minimal, work performed, and documentation is monitored for adherence to expectations. Work is typically performed in a centralized team setting. DOTs IT environment is a large, complex multi-platform, multi-operating system implementation. The DOTs Bureau of Information Technology Services (BITS) is an automation service provider operating for the benefit of the Department of Transportations five divisions and the executive offices. Automated technology business systems at DOT are a critical part of all-statewide computer processing. DOT automated systems included nationally and internationally recognized programs. Multi-tiered operating systems and platform architectures are employed using large mainframes, mini computers, microcomputers, smart phones, telephony systems and non- intelligent devices operating across complex networking structures. Access to these systems is provided on a 24 hour by 7 day a week basis to government locations throughout the State and to sophisticated inter-state and national data systems. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141664 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Desktop Support job openings in Madison, WI Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 142875 - Rebid Create date: 20-May-2025 Start Date :7/1/2025 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly a.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -134816 Create date: 09-Sep-2024 Bid Limit Per Vendor : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/13/2024 at 4:00PM CST. Client Info : DCF Note : NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements wil.... (This job is for - Jobs in WI Madison Developer - (in Madison, WI)) Help Desk- III - RFS 131392 Create date: 04-Jun-2024 * Maximum Submissions per Supplier: 2 Note: * 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. • Candidates local to Madison are strongly preferred. This position will be working full time (5 days per week) in office in Madison. <.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130775 Create date: 21-May-2024 No of Portal Submissions: 1 Start date : 08/28/2023 End date : 06/30/2024 Submission deadline : 8/17/23 at 4:00PM CST. Client info: DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-25 with extensions possible. * On-site or Remote?.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Desktop Support job openings in other states Jobs List Desktop Support Technician - 64654 Create date: 16-Jul-2025 Start Date :10/1/2025 End Date :04/30/2026 Submission Deadline :07/25/2025 Client Info : CT DOC Note: * Position Location: On Site Description: The Board of Pardons and Paroles in Waterbury has an exciting opportunity for a Media Production Technician .... (This job is for - Jobs in CT Wethersfield Consultant - (in Wethersfield, CT)) ID-SBOE - End User Technical Support (761453) Create date: 08-Apr-2025 Onsite Start date : 04/21/2025 End Date : 07/18/2025 Submission deadline : 04/14/2025 Client Info : Idaho Office of State Board of Education Note: * Agency Interview Type: In Person * This position provides technical assistance to computer, system and phone users on a vari.... (This job is for - job Jobs in ID Boise Consultant - (in Boise, ID)) Desktop Support Technician -63115 Create date: 14-Aug-2024 No of Submissions : 4 start date : 08/19/2024 End date :02/14/2025 submission deadline : 08/19/2024 client info : ATL - AIM General Note: * Position Location : On Site Description : Job Title: IT De.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Desktop Support job openings in WI Jobs List Desktop Support I - 142273 Create date: 30-Apr-2025 Start Date :06/02/2025 End Date :12/31/2025 Submission Deadline : 5/7/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? C.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support IV -139041 Create date: 21-Jan-2025 No of Submissions : 2 Start date : 03/10/2025 End Date : 06/30/2025 Submission deadline : 1/30/2025 at 4:00PM CST. Client Info : DCF Note: * NOTICE - Candidates that are submitted to this posting and do not meet the required qualifications, restrictions, or requirements will NOT.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I -130742 Create date: 20-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : At least 1992 Hours from projected start date Submission deadline : 5/28/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 with the pos.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support I -130333 Create date: 09-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : 12/31/2024 Submission deadline : 5/16/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long-term contract position that is renewed yearly. Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support IV -127130 Create date: 13-Feb-2024 Start date : 03/18/2024 End Date : 06/30/2024 Submission deadline : February 20, 2024 at 4:00PM CST. Client Info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) (Consultant: Desktop Support, IT Environment, Trouble Shooting PC, in Madison, WI)

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