Troubleshooting Consultant (Jobs in Madison, WI)   Requirement id 156353 Job title Consultant Job location in Madison, WI Skills required Customer Service Skills, Windows 10, Microsoft Office 2019, Troubleshooting Open Date 16-Dec-2025 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, Windows 10, Microsoft Office 2019, Troubleshooting Start date :1/19/2026 End Date :06/30/2026 Submission deadline :12/23/25 at 4:00 PM CST. Client Info : DOC Note: * Currently 100% Remote, subject to change at any time. * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Remote or on-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is 100% remote within the state of Wisconsin. * Required to go to Central Office at any time. Description: Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions. The IS Technical Services – Professional shall comply with the Departments administrative rules and the agencys policies and procedures including those related to the Departments overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offenders individual criminogenic needs and risk level. % Time Goals and Worker Activities 80% A. Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues. A1. Respond to incoming customer requests for service promptly, courteously, and in a professional manner. Record customer information following established guidelines; verify information and enter detailed key troubleshooting information into the Incident Management System. A2. Reply to customers with established incidents in a timely manner following established standard operating procedures or directives. Update assigned incidents with all changes as they occur. A3. Conduct an assessment of the incident based on the customers description; identify the priority and escalate the incident to the appropriate assignment group when unable to resolve the incident on first contact. Follow established escalation procedures. A4. Provide prompt customer support and response for all requests. Methods of request include incoming telephone calls, e-mail, Web submitted incidents, and voice messages. A5. Perform diagnostics and trouble shooting for supported DOC hardware. A6. Monitor requests for software installations and fulfill those requests in a timely manner. A7. Consult with Help Desk Team Leads and Supervisor as necessary for guidance and support. Top Skills & Years of Experience: - Excellent customer service skills -Two years support experience with Windows 10, and Microsoft Office 2019 - Two years experience with Network and Printer troubleshooting. - Must be proficient is typing skills and be able to multi-task. Nice to have skills: - Prior Help Desk experience in a call center environment - Previous experience using Incident and Knowledge base systems - Desirable to have 2 years support experience with iOS devices.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156353 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Skills job openings in Madison, WI Jobs List Systems Engineer I - 152511 Create date: 15-Dec-2025 Start date :2/9/2026 End Date :06/30/2026 Submission deadline :12/22/2025 at 4:00 PM CST. Client Info : DCF Note: * Interview process: Over zoom for the 1st round interview. 2nd round also zoom only unless candidate is very close Madison area and able to make it. the hiring managers preference is.... (This job is for - Telecommunications Jobs in WI Madison Engineer - (in Madison, WI)) Desktop Support IV - 148835 Create date: 25-Sep-2025 Start Date :10/27/2025 End Date :06/30/2026 Submission Deadline :10/2 4:00 PM CST. Client Info : DOC Note: * On-site or Remote? Candidate MUST be a WI resident. No relocation allowed. 100% On-site. * Interview Process: The first-round interview will be remote. The sec.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 147681 Create date: 08-Sep-2025 Start Date :9/22/2025 End Date :06/30/2026 Submission Deadline :9/10/2025 at 4:00 PM CST. Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/26 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. During Traini.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 144069 Create date: 26-Jun-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 7/3/2025 4:00:00 PM Client Info : DOC Note: * Interview Process: In-person interview required. * Duration: 6-30-26 with extensions possible * On-site or Remote? Candidate MUST be a WI resident or wi.... (This job is for - Imaging Jobs in WI Madison Consultant - (in Madison, WI)) Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI))    Customer Service Skills job openings in other states Jobs List NCDIT - System Administrator- Senior (788707) Create date: 15-Dec-2025 Start date :1/5/2026 End Date :06/30/2026 Submission deadline : 12/19/2025 Client Info : NCDIT Note: * This is an onsite position. * Agency Interview Type: Webcam Interview Only NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs,.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) Help Desk Analyst - 64666 Create date: 18-Jul-2025 Start Date :08/04/2025 End Date :08/02/2026 Submission Deadline :07/23/2025 Client Info : CT DCF Note: * On Site Position * Candidate Must Be Local * Must be US Citizen or Permanent Resident Description : The Department of Children and F.... (This job is for - job Jobs in CT Hartford Analyst - (in Hartford, CT)) DMAS - Business Analyst 3(762841) Create date: 30-Apr-2025 Start date : 05/19/2025 End Date : 06/30/2025 Submission deadline : 5/5/2025 Client Info : DMAS Note: * Agency Interview Type : In Person Only * Onsite * REPLACING 760236 ON SITE 3 days per week and remote 2 days per week. Duration expected to go 6 mo - 1 yr be.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - System Administrator- Mid Level (761394) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : Support customers using good customer service skills including the abi.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Senior (761395) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : We need this position that provides desktop support to the 14 agencies.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC))    Customer Service Skills job openings in WI Jobs List Desktop Support I - 151294 Create date: 17-Nov-2025 Start date : 12/08/2025 End Date : 12/31/2025 Submission deadline : 11/19/2025 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? Candidates .... (This job is for - job Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI)) Technician III - 112328 - SP Create date: 09-Dec-2022 start date : 01/03/2023 End date : 06/30/2023 submission deadline : 12/16/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: In-person or remote interviews * Duration of the Contract: 6 months with potential for extension. * Onsite or Remote? MU.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician II - 111457 - SP Create date: 10-Nov-2022 Start date : 12/05/2022 End Date : 6 Months from projected start date Submission deadline : 11/17/22 at 4:00PM CST. Client Info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension. <.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician I - 111116 - SP Create date: 02-Nov-2022 start date: 11/28/2022 End date: 6 Months from projected start date submission deadline: 11/9/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension..... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Desktop Support-3 - WISCJP00018124 Create date: 26-Feb-2021 Start Date :04/19/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/04/2021 by 8:00 a.m. CT Client Info : (DHS) Division of Enterprise Services Note : * Duration: Initial Period: 04/19/2021- 06/30/2021; Renewals/Extensions through 04/18/2024 Description .... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) (Consultant: Customer Service Skills, Windows 10, Microsoft Office 2019, Troubleshooting in Madison, WI)

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