Organizational Skills Problem Solving Skills ITIL Experience Consultant (Jobs i   Requirement id 156869 Job title Consultant Job location in Madison, WI Skills required Adobe Acrobat, Microsoft Office (Word Excel, Power Point), Written And Verbal Communication Skills, Organizational Skills Problem Solving Sk Open Date 30-Jan-2026 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Adobe Acrobat, Microsoft Office (Word Excel, Power Point), Written And Verbal Communication Skills, Organizational Skills Problem Solving Sk Start date : 02/23/2026 End Date : 06/30/2026 Submission deadline : 2/6/2026 4:00:00 PM Client Info : DOT Note: * Interview Process: via Microsoft Teams * Duration of Contract: through 6/30/2026 with possible extension * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy. Description : This position works as amember of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all customers utilizing the client IT services. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. A Service Desk support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center application environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggest that would reduce risks to workers. TIME % GOALS AND WORKER ACTIVITIES: 60% A. Provide professional and exceptional first line support for all customers utilizing the Client IT services. A.1 Respond in a timely manner to requests for technical assistance in person, via phone, or electronically. A.2 Diagnose and resolve technical hardware and software issues. A.3 Resolve incidents with workstations, printers, copiers and scanners. A.4 Provide training and education to customers. A.5 Research solutions using available information found in the knowledgebase and the IT service desk system. A.6 Follow standard service desk procedures. A.7 Accurately record, update and document requests using the IT service desk system. A.8 Maintain accurate inventory of all hardware and softwar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156869 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Adobe Acrobat job openings in other states Jobs List Systems Administrator - 148905 Create date: 25-Sep-2025 Start date : 10/13/2025 Submission deadline : 10/2/2025 Client Info : MSDMH Note: * Hybrid, 2 days on/2 remote. Hours up to 32 per week, could be less. * This is a tough fill and local candidates would be ideal. * Please do not submit remote candidates and make sure your candidates.... (This job is for - job Jobs in MS Jackson Administrator - (in Jackson, MS)) Application Support Specialist - 471 Create date: 10-Sep-2025 Start Date :10/6/2025 End Date :1 Year from start date Submission Deadline :09/24/2025 Description : Application Support Specialist. 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