Consultant (Jobs in Madison, WI)   Requirement id 157895 Job title Consultant Job location in Madison, WI Skills required Service Desk, Desktop Support Technician., Customer Service Skills, Open Date 06-Apr-2026 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Service Desk, Desktop Support Technician., Customer Service Skills, Start date : 05/04/2026 End Date : 06/30/2026 Submission deadline : 4/8/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: Video conference via Teams * Remote or Onsite? Candidates must be CURRENT WI residents. No relocation allowed. * This role will be hybrid, working at least 2 days onsite each week. Description: This position works as a member of the IT Level 2 Desktop Support team, under the general supervision of the IT Madison Support Supervisor. The IT Level 2 Desktop Support team is the first escalation point for the majority of IT incidents and requests. The role of the Desktop Support Technician is to provide desktop support for internal customers utilizing the Department of Transportation IT services. The Desktop Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. This position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledge base, training and documentation. This position will also be called to assist the IT Service Desk during busy periods, by taking calls and assisting in gathering information and routing IT tickets. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. A Desktop Support person must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in an IT Service Management ticketing system. Individuals are expected to work with a team of peers to triage, troubleshoot, and potentially escalate incoming tickets. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/accidents/ near misses that resulted or could have resulted in personal injury, maintaining safe working conditions and wearing appropriate personal protective equipment in designated areas, and offering safety and health suggest that would reduce risks to workers. TIME % GOALS AND WORKER ACTIVITIES: A. Provide professional and exceptional desktop support for all customers utilizing the Department of Transportation IT services. A.1 Respond in a timely manner to requests for technical assistance in person, via phone, or electronically. A.2 Diagnose and resolve technical hardware and software issues. A.3 Resolve incidents with workstations, printers, copiers and scanners. A.4 Provide training and education to customers. A.5 Research solutions using available information found in the knowledge base and the IT service desk system. A.6 Follow standard service desk procedures. A.7 Accurately record, update and document requests us   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157895 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Service Desk job openings in Madison, WI Jobs List Help Desk III - 156318 Create date: 11-Mar-2026 Start date :4/6/2026 End Date : 06/30/2026 Submission deadline :3/13/2026 at 4:00 PM CST. Client Info : DOT Note: * Interview Process: via Microsoft Teams * Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under curr.... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to.... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... (This job is for - Accounting Jobs in WI Madison Administrator - (in Madison, WI)) Jira Administrator - 52645 Create date: 13-Sep-2019 Candidate must be our W2 Employee Description: -Cloud service JIRA Service Desk implementation -3-4 month contract -Setting up workflow -Setting up projects in JIRA (This job is for - JiraWorkflow Jobs in WI Madison Administrator - (in Madison, WI))    Service Desk job openings in other states Jobs List 2210 Customer Support Analyst B. Intermediate (RFQ) - SP Create date: 27-Apr-2026 Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=xzn_aFNQI4vVF1xL&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1 Note: Online Submission Submission Deadline: 5/7/2026 5PM EST Start Date: 5/11/2026 End Date:6/30/2026 with possible renewal, based on excellence in work provi.... (This job is for - Troubleshooting Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Service Desk Analyst - 454 Create date: 24-Jan-2025 No of Submissions: 2 Start Date : 2/10/2025 End Date : 1+ Year from start date Submission Deadline : 2/7/2025 Client Info : OAKLAND COUNTY Department of Information Technology Description: Service Desk Analyst. Assists user community with the documentation and resoluti.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) FCCS - Service Desk 1/ SD1 (755252) Create date: 10-Jan-2025 No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 01/14/2025 Client Info : FCCS Note: * Service Desk 1 (SD1) * Active CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Descripti.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH)) Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA))     (Consultant: Service Desk, Desktop Support Technician., Customer Service Skills, in Madison, WI)

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