Customer Service Skills Consultant (Jobs in Madison, WI)   Requirement id 158667 Job title Consultant Job location in Madison, WI Skills required Cherwell Application Modules, Desktop Management, Microsoft Excel, Customer Service Skills Open Date 14-Jul-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Cherwell Application Modules, Desktop Management, Microsoft Excel, Customer Service Skills Start date :8/17/2026 End Date :06/30/2027 Submission deadline :7/21 at 4:00 PM CST. Client Info : DHS Note: * Remote or On-site? Must be a CURRENT WI resident. No relocation allowed. This position requires the contractor to be on-site 3 days per week. * Interview Process: 1st round via Microsoft Teams. Possible 2nd round in-person. * Duration:6/30/27 with two one-year extensions possible. Description: POSITION SUMMARY: Working under supervision of the Business Office Manager of the Bureau of Information Technology Services (BITS), this position is primarily responsible for full lifecycle management of all of DHS IT hardware assets. This position is responsible for ensuring the recovery of all assets identified as DHS IT hardware assets. Using the data from the annual IT hardware inventory, this position will assist with the development, implementation, and completion of the annual PC replacement plan for DHS. Goals and Worker Activities: • Maintain IT hardware asset data in multiple systems, including DHS IT Service Management System (Cherwell) and DHS desktop management system (Ivanti). • Utilize desktop management systems (e.g., Ivanti or Cherwell) for troubleshooting and to gather reports/metrics. • Provide first-level support for all offboarding service requests assigned to hardware asset management. • Coordinate with managers the return of hardware assets that are assigned to offboarded employees. • Assist in the preparation and review of hardware asset disposition reports that are used to identify missing assets. • Monitor missing asset SLAs and escalate missing assets to Computer Security Incident Response Team (CSIRT). • Prepare and distribute reports and other materials for the BITS Directors office, DHS PMO Director, and the IT Business Manager. • Coordinate and perform onsite physical IT inventory audits at DHS locations. • Provide onsite operations support of BITS warehouse • Other duties as assigned. KNOWLEDGE / SKILLS / ABILITIES: • Working knowledge of IT services and environment in an enterprise setting. • Ability to lift 20 lbs. periodically throughout the day. • Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing. • Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders. • Highly proficient with IT Asset Management Systems (e.g., Cherwell). • Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public. • Ability to work independently.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158667 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Cherwell Application Modules job openings in Madison, WI Jobs List Help Desk II - 130723 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 130732 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 130721 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -130715 Create date: 21-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST. Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Developer - (in Madison, WI)) Desktop Support IV -130714 Create date: 21-May-2024 Bid Limit Per Vendor : Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST. Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. .... (This job is for - ITSM Jobs in WI Madison Developer - (in Madison, WI))    Cherwell Application Modules job openings in other states Jobs List Doc140401 PR11108232-6810 Cherwell Staff Aug Consultant -SP Create date: 01-Oct-2019 Note: Exhibit B: Resume Self-Certification Form must be submitted. Submission Deadline: 10/9/2019 7:45 PM EST Start Date: 11/1/2019 End Date: 6/30/2020 Client: Agency for Health Care Administrations (AHCA) Description: 2. Purpose The Agency is seeking a Cherwell consultant to propose, devel.... (This job is for - job Jobs in FL Tallahassee Consultant - (in Tallahassee, FL))     (Consultant: Cherwell Application Modules, Desktop Management, Microsoft Excel, Customer Service Skills in Madison, WI)

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