System Engineering Engineer (Jobs in Madison, WI)   Requirement id 69627 Job title Engineer Job location in Madison, WI Skills required Customer Service, Project Planning, Business Analysis, System Engineering Open Date 04-May-2018 Close Date Job type Not specified Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Engineer: Customer Service, Project Planning, Business Analysis, System Engineering Start Date : 05/21/2018 End Date : 06/30/2018 Submission Dead Line : Due to SCS 05/10/2018 8:00am CT. Business Unit : DOT – Division of Business Management (DBM) Description : DOTs Unified Communications/Telecommunications (UCT) team provides high-quality voice and data communications technologies to all DOT staff and facilities. The UTC team is responsible for coordinating the operations and maintenance of the departments voice and data systems. In addition to the technology support, the UCT team is also responsible for vendor management, understanding/utilizing portals & other systems to leverage efficiencies, inventory management, and the accurate billing of services rendered to its customers. This position will join the ISD team as a Skype/VoIP contractor to assist in the daily operations of the team. The telecom team is currently staffed by two full time employees The migration to Skype for Business/VoIP has increased the operations workload due to the change in technology. We expect that this trend will continue for the next 2 years as we migrate all of the DOT sites to Skype for Business. The main focus of this position is to assist with the daily operations of the DOT Skype/VoIP environment. This includes Operations, Documentation, and telecom billing. This position is responsible for: • Planning/Coordination of line inventory • Planning/Coordination of line inventory changes with vendors • Development of systems documentation • Identification of site equipment requirements and assist with ordering • Assist in the development of end user, call center and DTC training • Equipment shipment & deployments • Device inventory control/updates • Assist in the implementation of the new Billing process. The candidate we seek will be: 1. Trustworthy – Follow through with customers and deliver what is agreed to 2. Customer focused – ability to engage end users and to politely troubleshoot and respond to them and resolve business problems. 3. Excellent communicator – part of the above one, needs to be able to communicate and interpret customer requests and guide them to appropriate solutions and configuration. 4. Experienced trainer as well as development of documentation. 5. Project management skills a plus Services we provide: • Consultation and advice to customers with respect to telecommunications by: • Consults with and advising customers regarding telecommunications concepts, standards and services and the selection and effective use of telecommunications equipment and services • Researches, reviews, analyzes, and determines customer business requirements and future needs via collaboration; developing options and cost proposals, business cases and recommendations for efficient, cost effective solutions to customers including advising on the impact of change from one system to another • Provide technical expertise and support to customers with: • Phone equipment support (Audio Codes IP Phones, Polycom Conference IP phones, Speaker phones, ISDN Handset) • Configuration, Installation, and support specialized equipment. (Accommodation due to disability or specific business requirement.) • Analyze features of existing, new and emerging telecommunications technology and assessing applicability / compatibility • Automatic Call Distribution/Interactive Voice response systems • Response group configuration • Hunt group configuration • Boss Delegate configuration • Voice Mail Support • Audio Conferencing • International calling • Service changes • DOT issued mobile device procurement/replacement • Mobile device plan administration and management • Wide   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 69627 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List Help Desk III - 157094 Create date: 01-Apr-2026 Start date :5/4/2026 End Date :06/30/2026 Submission deadline :4/8/26 at 4:00 PM CST. 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