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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Customer Service Oral And Written Communication LAN Design And Development Enginee
 
Requirement id 119881
Job title Engineer
Job location in Madison, WI
Skills required Communications Software And Hardware, Call Center Experience, Asset Management, Customer Service Oral And Written Commun
Open Date 19-Oct-2021
Close Date
Job type Contract
Duration 19 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: Communications Software And Hardware, Call Center Experience, Asset Management, Customer Service Oral And Written Commun

start date:12/6/2021
End date: 06/30/2023

submission deadline:Wednesday, October 27 at 4:00PM CST.

client info : DCF

Note:

Interview Process:

* Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will be set up shortly after the posting close date.

* Duration: 6/30/2022, with the potential to extend for additional terms to 6/30/2023

* This position is currently a HYBRID position (remote & some in person). However, subject to change.

* Local candidates or willing to relocate at the candidates expense.

* No designated work-space will be assigned however, selected candidate must be available to work at our location(s) as needed. DCF work location (s) are 201 W. Washington Ave., Madison, WI 53703 and 635 North 26th Street, Milwaukee,WI 53233

Description:

This position is more accurately described as a Telecommunications System Administrator.

The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications system, mobile device management, and network connectivity with this agency. The position will require research, analysis and design for systems such as internal messaging communications and billing software, agency managed telecommunications data, and improving process and procedures through automation.

The candidate MUST HAVE experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. The candidate should have experience with networking services both LAN and WAN. The candidate should have experience with standardizing mobile technology and supporting daily operations in a dynamic billing and tracking systems.

The candidate must have experience developing Telecom standards, configuration testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of documentation are required. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.

The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.

The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.

On Call support will be required.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119881 while calling.
 
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Short Description:
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Complete Description:
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(Engineer: Communications Software And Hardware, Call Center Experience, Asset Management, Customer Service Oral And Written Commun in Madison, WI)
     
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