Performance Measurement Problem Management Process Management ITIL Organizational   Requirement id 19407 Job title Manager Job location in Madison, WI Skills required Customer Service Management, Service Delivery Management, Project Management, Performance Measurement Problem Manageme Open Date 24-Jun-2014 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: Customer Service Management, Service Delivery Management, Project Management, Performance Measurement Problem Manageme [NOTE : START DATE : 07-14-2014 END DATE : 06-30-2015] [MOTE : SUBMISSION DEADLINE : 07-01-2014 on Tuesday 8:00 AM] Description: Dept. of Administration (DOA) is seeking a highly experienced service desk consultant to review our existing enterprise help desk service, analyze the operations effectiveness and develop a project plan to include design, development of options for service improvement. The enterprise service desk supports internal and external clients statewide utilizing a wide variety of computing services. This position would be responsible for transforming the current catch and dispatch service model to a knowledge centered support service model. This review will need to include all functions from contact inception through effective resolution and satisfaction measurement. The ideal candidate would have experience creating and/or re-engineering a service desk to include activities such as: • Migrating from a Call Back to a Real-Time support model • Development and implementation of knowledge centered support • Definition and implementation of operational metrics • Definition and implementation of customer satisfaction metrics • Establishing process for communicating outage/emergency activities to multiple levels of the organization. • Design and implementation of escalation policies and procedures. • Determining staffing requirements • Defining staff training needs and establishing training programs. • Defining support strategies • Implementing productivity tools • Setting service level expectations • Support center consolidation Required Skills * Customer Service Management * Service Delivery Management * Project Management * Performance Measurement * Problem Management * Process Management * ITIL * Organizational Change Management   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 19407 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Management job openings in Madison, WI Jobs List Help Desk-1 - WISCJP00018076 Create date: 11-Feb-2021 Start Date :03/01/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 02/15/2021 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Note : * Duration: Initial Period: 03/01/2021 - 06/30/2021; Renewals/Extensions through 06/30/2022 Descripti.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk-1 - WISCJP00017905 Create date: 03-Dec-2020 Start Date :12/28/2020 End Date :06/30/2021 Submission Deadline :Due to SCS 12/08/2020 by 8:00 a.m. CT Client Info : DOA – Division of Enterprise Technology (DET) Description : Work Shift – currently 12:00am – 8:30am Thursday through Monday. This position will wor.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Project Manager2 - WISCJP00016183 Create date: 04-Sep-2019 Start Date : 09/16/2019 End Date : 06/30/2020 Submission Dead Line : 8:00 a.m. CT on Wednesday, September 4th, 2019 Client Info : CCAP - Wisconsin Supreme Court Description : The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for an IT Help Desk Tea.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI))    Customer Service Management job openings in other states Jobs List NC - CoR - Technical Specialist- Junior (751726) Create date: 21-Nov-2024 Hybrid No of Submissions : 2 Start date : 12/02/2024 End Date : 06/01/2025 Submission deadline : 11/29/2024 Client Info : CoR-IT Note: * MAX RATE: 107 * This is a temp to perm position! * This position is hybrid. The candidate will be required to be .... (This job is for - JavaScript Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Land Management And Accounting System - 110.7-17-053 Create date: 25-Sep-2017 Start Date : 04/13/2018 Submission Deadline : 10/28/2017 Description : CONTRACT SCHEDULE AND DELIVERABLES: The STATE has identified the following deliverables which are significant work products or milestones in the project. The STATE requires these deliverables to be add.... (This job is for - job Jobs in ND Bismarck Developer - (in Bismarck, ND)) Project Manager II - J-10-970-448 Create date: 28-Jan-2015 We are seeking a Project Managerr II for our client in Williston, VT. Responsibilities will include Communications/Status Reporting/Metrics/Dashboards. Project Managers must meet the following requirements: Minimum of one to three years of strong project / portfolio and team management experience, including the following: Abili.... (This job is for - PMI Jobs in AR CONWAY Manager - (in CONWAY, AR))     (Manager: Customer Service Management, Service Delivery Management, Project Management, Performance Measurement Problem Manageme in Madison, WI)

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