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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Customer Service Planning Organizational Skills Communication Skills Technical Ass
Requirement id
109207
Job title
Architect
Job location
in Milwaukee, WI
Skills required
Remote Desktop Management Tool Experience, Technical Writing And Documentation Experience, Problem Solving Skills, Customer Service Planning Organizational
Open Date
13-Aug-2020
Close Date
Job type
Contract
Duration
9 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Architect: Remote Desktop Management Tool Experience, Technical Writing And Documentation Experience, Problem Solving Skills, Customer Service Planning Organizational
Start Date :09/14/2020
End Date :06/30/2021
Submission Deadline :Due to SCS 08/19/2020 by 8:00 a.m. CT
Note :
* Duration: Initial Period: 09/14/2020 - 06/30/2021; Renewals/Extensions through 06/30/2022
Client Info : DCF – Department of Children and Families
Description :
Local Candidates Only
This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), Macbook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.
This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved.
The incumbent shall have 5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected.
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 109207 while calling.
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