outlook Technical Support Troubleshooting Planning Management Quality Assurance Mon   Requirement id 86264 Job title Analyst Job location in Chipley, FL Skills required Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni Open Date 10-Dec-2018 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni Exhibit B: Resume Self-Certification Form Should be submitted. Submission Deadline: 12/18/2018 10:30 PM Start Date: 1/7/2019 End Date: 6/30/2019 Client: Florida Department of Transportation(FDOT) Description: Scope of Services This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following: 1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc.. 7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. 10. Provides Tier III advanced support for other Technicians as needed or assigned. 11. Performs other duties assigned. Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) <   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86264 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Operating Systems job openings in other states Jobs List Desktop Support IV - 152691 Create date: 02-Jan-2026 Start date : 02/09/2026 End Date : 06/30/2026 Submission deadline : 1/9/2026 4:00:00 PM Note: * Interview Process: First round via Teams, Second round On-site in Madison. * Duration of the Contract: 6/30/2026 with potential for extension * Onsite or Remote: Candidate must.... (This job is for - Microsoft Active Directory Jobs in WI Madison Consultant - (in Madison, WI)) NCDIT - Network/Telecom Specialist- Tier I (788935) Create date: 29-Dec-2025 Start date :1/5/2026 End Date :04/30/2026 Submission deadline :01/05/2026 Client Info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person * Candidate will be working onsite for the duration of the engagement. Description: The E911 NMAC Netwo.... (This job is for - Firewalls Juniper Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Desktop Support IV - 150965 Create date: 14-Nov-2025 Start date : 01/05/2026 End Date : 06/30/2026 Submission deadline : 11/21/2025 4:00:00 PM Client Info : UW - Madison Note: * Interview Process: First round via Teams, Second round On-site in Madison. * Duration of the Contract: 6/30/2026 with potential for extension Microsoft Active Directory Jobs in WI Madison Consultant - (in Madison, WI)) NCDIT - Network/Telecom Specialist- Tier I (777943) Create date: 01-Oct-2025 Start Date:10/20/2025 End Date:04/30/2026 Submission Deadline :10/07/2025 Client Info : NCDIT Note: * Work Arrangement: Onsite * Agency Interview Type: Either Webcam Interview or In Person Description : The E911 NMAC Network Operations Center (NOC) Engineers will mon.... (This job is for - Firewalls Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - NG911 Administrative Specialist (775494) Create date: 25-Aug-2025 Start date : 09/01/2025 End Date : 12/31/2025 Submission deadline : 08/27/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite * Candidate will be working onsite for the duration of the engagement. Description :.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Operating Systems job openings in FL Jobs List Doc158947 Job 2210 Customer Support Analyst B Inter -SP Create date: 11-May-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gmhl8z.fd&awcharset=UTF-8 Note: Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. job Jobs in FL Tampa Analyst - (in Tampa, FL)) Doc160049 Job 7440 Systems Administrator Adv -SP Create date: 01-Apr-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gq2c98.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted Submission Deadline: 4/12/2021 3:00 PM EST Start Date: 7/1/2021 End Date: job Jobs in FL Tallahassee Administrator - (in Tallahassee, FL)) (Analyst: Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni in Chipley, FL)

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