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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- Manager
(Jobs in Rocky Mount, NC)
 
Requirement id 158956
Job title Manager
Job location in ROCKY MOUNT, NC
Skills required Product Lifecycle Management, Agile Scrum Development, -,
Open Date 25-Aug-2026
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Manager: Product Lifecycle Management, Agile Scrum Development, -,

Start Date: 09/04/2026
End Date: 09/03/2027

Submission Deadline: 08/31/2026

Client info: NCDOT

Note:
*Hybrid
*Both Phone and In Person
**The candidate will need to come on-site on the first day to collect equipment **
**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**

Description:

NCDOT DMV is seeking Product Mangers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the DMV.

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is transforming how residents interact with government services. We are seeking Product Mangers to help lead discovery, delivery, and continuous improvement of digital products that improve customer experience, modernize operations, and increase service efficiency across the DMV.

Product Managers will work directly with customers, frontline staff, stakeholders, vendors, and technical teams to identify problems, validate solutions, prioritize work, and deliver measurable outcomes. This role reports to the Product Owner and is responsible for the day-to-day execution of assigned products and initiatives.

Successful candidates have experience launching, improving, or modernizing digital products and understand how to balance customer needs, operational realities, technical constraints, and business goals. They are comfortable making decisions, driving delivery, and using evidence rather than assumptions to guide product direction. 

Key Responsibilities  :
Executes the direction of the Product Owner by leading complex digital products and service initiatives from discovery through delivery, including customer-facing and operational products such as online services, appointment scheduling, queue management, customer portals, websites, mobile driver licenses (mDL), and internal operational tools
Works with stakeholders, frontline staff, vendors, and technical teams to translate business needs, operational requirements, and customer feedback into actionable product requirements, workflows, user stories, and prioritized backlogs
Develops a strong understanding of DMV operations, policies, and customer pain points to identify opportunities to improve customer experience, operational efficiency, and service delivery
Conducts and supports user research and usability testing activities including customer interviews, prototype testing, operational observations, and feedback analysis to inform product decisions and validate solutions
Serves as a day-to-day lead for assigned initiatives by coordinating across vendors, agency stakeholders, and internal teams to ensure work progresses toward defined goals, timelines, and out comes
Partners closely with vendor teams to drive iterative delivery of working software and services.
Help hold vendors accountable for timelines, product quality, usability, testing readiness, issue resolution, and delivery expectations
Exercises sound judgment in making day-to-day product and operational decisions while understanding when risks, policy concerns, stakeholder conflicts, or delivery challenges should be escalated to the Product Owner
Leads backlog refinement, sprint planning, release coordination, and product prioritization activities while supporting roadmap development and milestone planning.
Monitors product performance and operational outcomes through analytics, customer feedback, operational metrics, and frontline observations to identify trends, risks, and opportunities for continuous improvement
Champions user-centered, iterative, and outcome-driven delivery practices that focus on delivering measurable value to customers, staf
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158956 while calling.
 
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